Shipping & Returns
Shipping Policy
Shipping Locations and Timeframes:
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We offer shipping within the UK region.
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Estimated delivery time is typically 3-5 business days.
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Free Shipping:
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Enjoy free shipping on all orders within the UK.
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Order Processing:
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We process orders within 3-5 business days.
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Please allow additional time during peak seasons.
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Tracking:
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Once your package is shipped, you will receive a shipping confirmation email with a tracking number.
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Shipping Costs:
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We cover all shipping costs within the UK.
Return & Exchange Policy
Returns:
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We accept returns within 14 days of delivery.
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Please contact our customer service team to initiate a return.
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Refunds:
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Refunds will be processed once the returned item is received and inspected.
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The refund will be issued using the original payment method.
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Please allow 3-5 business days for the refund to be reflected in your account.
Exchanges:
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We do not offer direct exchanges at this time.
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To exchange an item, please follow the return process and place a new order.
Non-Refundable Items:
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Customized or personalized jewelry items are non-refundable.
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Earrings are non-refundable due to hygiene reasons, except for damaged or defective items.
Damaged or Defective Items:
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Please report any damaged or defective items within 48 hours of delivery.
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We will arrange for a return or exchange and cover the shipping costs.
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Please note that our return and refund policy may be subject to updates. We recommend reviewing it periodically for any changes.
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If you have any questions or need assistance, our customer service team is here to help.