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Shipping & Returns

Shipping Policy

Shipping Locations and Timeframes:

  • We offer shipping within the UK region.

  • Estimated delivery time is typically 3-5 business days.

Free Shipping:

  • Enjoy free shipping on all orders within the UK.

Order Processing:

  • We process orders within 3-5 business days.

  • Please allow additional time during peak seasons.

Tracking:

  • Once your package is shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Costs:

  • We cover all shipping costs within the UK.

Return & Exchange Policy

Returns:

  • We accept returns within 14 days of delivery.

  • Please contact our customer service team to initiate a return.

Refunds:

  • Refunds will be processed once the returned item is received and inspected.

  • The refund will be issued using the original payment method.

  • Please allow 3-5 business days for the refund to be reflected in your account.

 

Exchanges:

  • We do not offer direct exchanges at this time.

  • To exchange an item, please follow the return process and place a new order.

 

Non-Refundable Items:

  • Customized or personalized jewelry items are non-refundable.

  • Earrings are non-refundable due to hygiene reasons, except for damaged or defective items.

 

Damaged or Defective Items:

  • Please report any damaged or defective items within 48 hours of delivery.

  • We will arrange for a return or exchange and cover the shipping costs.

Please note that our return and refund policy may be subject to updates. We recommend reviewing it periodically for any changes.

If you have any questions or need assistance, our customer service team is here to help.

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